Position Title:  Student Advising Assistant

Employer: Evening Degree Program

University of Washington Educational Outreach

Responsibilities:

·         Act as a receptionist for Evening Degree students by providing general program information and referral.

·         Provide pre-advising information to degree seeking students who inquire about the evening degree program, via telelphone, e-mail and in person.

·         Assist in responding to over 200 emails per month providing referral to advisors or other departments within UWEO or on campus.

·         Assist in responding to up to 30-60 phone calls per day, depending on peak/non-peak times.  Serve as information source to Evening Degree, Summer Quarter, Extension, and Distance Learning questions.

·         Assist with record keeping and file maintenance for newly admitted and continuing students.

·         Follow up communication with potential recruits, including appointment scheduling and information dissemination.

·         Weekly phone communication with students in follow up to their requests for Evening Degree information.

·         Retrieval and tracking of responses to marketing efforts, including database entry from recruitment forms and files.

·         Act as liaison to Director and Senior Counselor regarding recruitment support.

·         Provide customer service support for Evening Degree Program outreach events such as open houses.

·         Weekly reminder phone calls for upcoming advising appointments and follow-ups on previous “no show” appointments.

·         Catalog and organize quarterly enrollment demographic data services reports.

·         Maintain supplies of information fliers in brochure racks, EDP advising forms in file cabinet and information bulletin board.

·         Assist in distribution of mail and supplies ordering.

·         Periodic support for mass mailings and special projects such as retention efforts.

·         Other duties as assigned. Must work a flexible schedule until 7 pm Monday-Thursday, including five event events per year until 8 pm.

·         Ability to lift 30 lbs.

Desirable Qualifications:

• Strong customer relations, interpersonal and team skills.
• Ability to work independently.
• Good organizational skills.   
• Capable of handling confidential information.
• Word, Excel, and Access Proficiency

To Apply:  Resume, Cover Letter & Application

Advising Office, Evening Degree

103 Lewis Hall

206-543-6160